Thank you for purchasing with Mid-Atlantic Parts Distributors (MAPD). We appreciate your business. Please read this agreement carefully and let us know if you have any questions or concerns.
Mid-Atlantic Parts Distributors, Inc. is an authorized wholesale distributor for Sub-Zero, Wolf, Asko Appliance, Scotsman Consumer Product and Lok-Ring Factory Certified Replacement Parts. The sale of parts pursuant to any order is with the understanding, and upon the condition, that such use will be for buyer's service customer and not for retail and/or wholesale of parts to the general public or for sale in any other bulk form other than for use to buyer's repair customers. Any failure to comply with this condition may result in termination of any further sale of Sub-Zero, Wolf, Asko Appliance, Scotsman Consumer and/or Lok-Ring Factory Certified Replacement Parts from MidAtlantic Parts Distributors, Inc.
Parts warranty are at the discretion of the manufacturer. Full explanation of warranty policies can be found at the vendor website.
Order placement via our Order Desk, or via our website, is made with the express understanding that you have read and agree to our Terms of Use, Return Policy, Shipping Policy, Cancellation Policy, Privacy Policy and Cookies Policy.
Our cancellation policy is such that once an order has been placed with our Customer Service Representative, or via our website, we cannot cancel your order. We process all orders upon receipt. Once we have sent your order to our fulfillment center, we are unable to cancel the fulfillment process.
Shipping charges and our shipping policy can be viewed at our website cart check out screen. The charges and policy can be changed at any time and web orders or verbal orders will reflect such changes.
Pennsylvania sales tax of 6% will be charged where applicable, unless the customer can provide a copy of their Pennsylvania Sales Tax Exemption Certificate at the point of sale.
Verbally quoted prices or prices viewed on our website are only valid for a 24-hour period. MidAtlantic Parts Distributors reserves the right to adjust all quotes at any time without notification. Mid-Atlantic Parts Distributors is not responsible for submission of warranty claims to the manufacturer. It is our expectation that you will purchase parts from MAPD and make payment in full in accordance with our payment terms. It is your responsibility to submit a warranty claim with the manufacturer and receive reimbursement for your purchase from them directly.
In the event of defective part, please go to our website: www.mid-atlanticparts.com. From the menu select Parts Warranty Form. Please download, print and complete our Mid-Atlantic Parts' Continental U.S. Warranty & Defective Part Claim form. Please note that:
Point of Sale Customers
All purchases, either through our website or via our Order Desk, will be charged at the point of sale to the credit card you have provided. Point of sale charges include stock, non-stock, madeto-order, special-order and drop shipped parts, shipping charges and applicable sales tax.
Should you choose to cancel/dispute your credit card payment after receipt of your parts, we will recharge the credit card you have provided. We will provide our credit card merchant with proof of delivery. We will notify our credit card merchant that the cancellation/dispute is invalid due to your agreement to our terms and your receipt of parts. Please note that unresolved credit card charges may result in revoking website access and delay of future parts sales until the credit card payment status has been resolved.
Unless you can provide a copy of your Pennsylvania Sales Tax Exemption Certificate at the time your account is established, Pennsylvania sales tax of 6% will be charged to the "Bill To" account customer where applicable.
The Pennsylvania Sales Tax Certificate must match the "Bill To" company name and business address on your account. We are bound by state regulation and we cannot make exceptions to this policy.
When deemed necessary, we will confirm your made-to-order or special-order parts purchase in writing. We will require you to complete, sign and return our Special-Order Request form to our Order Desk prior to us placing your order with our manufacturer. Once we receive this completed and signed documentation, we will charge the credit card you have provided for the part, shipping and applicable tax. Should additional shipping charges occur subsequent to shipping, a second credit card charge will result for the difference.
We will issue a copy of each invoice generated electronically within 24 hours of your order shipment to the e-mail address you have provided, as well as, include a copy of each invoice with your parts order. In the case of a drop shipment request, it is your responsibility to notify us if you do not want an invoice sent with your shipment.
Recurring Point of Sale Customers
For recurring point of sale customers, we will issue you an MAPD account number. With issuance of your account number, you will have access to our website. On our website, you have access to invoice copies and to your order history. We will issue a copy of each invoice generated electronically within 24 hours of your order shipment to the e-mail address you have provided, as well as, include a copy of each invoice with your parts order. In the case of a drop
shipment request, it is your responsibility to notify us if you do not want an invoice sent with your shipment.
Please note that you will be responsible for maintaining the confidentiality of your username and password. Access to our website or upon placement of orders with our Order Desk requires you to have your account number. If you cannot provide your account number, we cannot offer access to your account. Mid-Atlantic Parts reserves the right to refuse to sell, terminate customer point of sale accounts, cancel orders and restrict access to our website: www.mid-atlanticparts.com.
For recurring point of sale customers, we require that you complete and sign our MAPD Service Agency Credit Card Charge Account form. If we do not have a current form, we reserve the right to suspend your credit card charge account. With signature of our MAPD Service Agency Credit Card Charge Account form, you authorize Mid-Atlantic Parts to charge your credit card for all purchases, shipping and applicable sales tax, placed on order under your MAPD account. It is your responsibility to keep this credit card information current with one of our Order Desk Customer Service Representatives.
Should you choose to cancel/dispute your credit card payment after receipt of your parts, we will recharge the credit card you have provided. We will provide our credit card merchant with proof of delivery. We will notify our credit card merchant that the cancellation/dispute is invalid due to your agreement to our terms and your receipt of parts. Please note that unresolved credit card charges may result in revoking website access and delay of future parts sales until the credit card payment status has been resolved.
Unless you can provide a copy of your Pennsylvania Sales Tax Exemption Certificate at the time your account is established, Pennsylvania sales tax of 6% will be charged to the "Bill To" account customer where applicable.
The Pennsylvania Sales Tax Certificate issuance must match the "Bill To" name and address on your account. We are bound by state regulation and we cannot make exceptions to this policy.
Open Credit Account Customers
Open credit accounts are allowed at the discretion of Mid-Atlantic Parts Distributors, Inc. It is our practice to limit open credit account status to Factory Certified Service Agencies with excellent payment history. Should your Factory Certified Service Agency status change at any time, MAPD reserves the right to terminate your open credit account status.
For open credit account customers, we will issue you an MAPD account number. Please note that you will be responsible for maintaining the confidentiality of your username and password. Access to our website or upon placement of orders with our Order Desk requires you to have your account number. If you cannot provide your account number, we cannot offer access to your account. Mid-Atlantic Parts reserves the right to refuse to sell, terminate customer open credit accounts, cancel orders and restrict access to our website: www.mid-atlanticparts.com.
With this extended open credit account, we request that you have a valid credit card on file as collateral for your open credit account balance. It is your responsibility to keep this credit card information current with our accounting department. We require that you complete and sign our MAPD Service Agency Open Credit Account form. If we do not have a current form, we reserve the right to suspend your open credit account. With signature of our MAPD Service Agency Open Credit Account form, you authorize Mid-Atlantic Parts to charge your credit card in the event that we do not receive payment for your full open account credit balance as per our payment terms.
With your open account status, you have access to our website. On our website, you have access to invoice copies and to your account statement. We will issue a copy of each invoice generated electronically within 24 hours of your order shipment to the e-mail address you have provided, as well as include a copy of each invoice with your parts order. In the case of a drop shipment request, it is your responsibility to notify us if you do not want an invoice sent with your shipment.
