RETURN PARTS

Website Instructions for RMA processing at www. mid-atlanticparts.com:

  1. Log-in to our website at: www.mid-atlanticparts.com. Your user name is your MAPD account number.
  2. Click the Return Parts menu option.
  3. Enter the part number you would like to return.
  4. Click search.
  5. Invoice/s will appear for the part/s you have purchased within the last ninety (90) days.
  6. Check the box next to the corresponding invoice number for the part number you wish to return.
  7. Using the drop-down box arrow, select the appropriate reason for your part return.
  8. Select add.
  9. Note that multiple invoice numbers can be added to the same RMA. Therefore, if you have more than one part to be returned, repeat instructions three (3) through seven (7).
  10. If you wish, you will be given the option to remove an item.
  11. Once you have finished adding all parts being returned, scroll to the bottom of the page and click the Return Parts button.
  12. After entering your RMA request, please check the e-mail address you have on account for an RMA Request Received email.
  13. Please record the RMA invoice number issued for your reference.
  14. Once your RMA request has been approved, an e-mail will be sent to the e-mail address on account. This RMA Accepted e-mail, will reference your previously recorded RMA number and include detailed return process instructions.
  15. Please be sure to record the RMA number for your reference. Should you misplace the RMA number you can locate the RMA number under your account’s current orders tab via our website.
  16. To ensure a quick turnaround time, please ship your parts back to our warehouse within five business days of placing your RMA request. Note that RMA requests will be voided after thirty (30) days from issuance date.
  17. Once shipped, please record your UPS tracking number in case of loss or damage. You will be held responsible for all parts until they are signed for and received in our Broomall warehouse.
  18. Once your RMA has arrived and been inspected, we will make every effort to issue RMA credits by the following Friday.

Should you have any questions, please do not hesitate to contact us via telephone at 800-304-0153 or via e-mail at Orderdesk@Mid-AtlanticParts.net.